I’ve never thought of myself as being racially prejudiced and I like people from everywhere as long as they are decent. But being in the hosting industry and after talking to many other local hosts in this industry I have come to realise that certain countries consistently produce bad or even terrible guests.
We have so far hosted over 700 souls here and the vast majority have been decent but we have also had 10 or 12 guests from hell and that really puts the whole household into depression when it happens.
I had a guest from a huge eastern European country who said ‘F–K You’ as she was leaving. My crime was that I could not let her extend her visit by three extra days because we had prior bookings. This dear woman refused to check out before our deadline but she did check out 1.1/2 hours late when I threatened to bring the police here. Luckily I didn’t have any early check ins scheduled.
I’ve had a guest from a small Central American country (let’s call it CR) who treated me like a room boy for a whole week and even snapped her fingers at me one time when she said ‘Put it there! ‘ But a few minutes before she checked out, I finally snapped and told her what an awful & rude person she was. That guaranteed an terrible online review. But I’d do the same again I’m sure. I can only take so much.
I’ve had two elderly ladies from an American country famous for cacti and sombreros who checked out two days early and accused me of being a male chauvinist simply because I could not communicate with them in their native Spanish. We were actually quite helpless with these two miserable old ladies and we really tried our best to communicate with them. They were very difficult guests and I sure was glad when they’d left.
We also hosted another pair of elderly ladies from a far eastern country out in the Pacific where people speak English commonly, and they were simply impossible to keep happy. They treated us like some inferior beings and damaged our new furniture too.
We were becoming quite apprehensive of pairs of elderly ladies but our last pair of Chilean ladies were very friendly and a pleasure to host. That sure was a relief.
There are several more examples which I won’t bore you with, unless you want to hear about the large plastic bag of paper and faeces. And you would never believe how some people from the most advanced countries can leave our toilets. I actually took a picture on one occasion to send to AirBNB but the matter was resolved without the need of the picture. Yes, sometimes guests leave the toilets like this.
We also get wonderful guests from the countries which produce mainly terrible guests but they are really exceptions. We are very careful never to show any prejudices. It’s against the rules of our hosting company. So we treat all guests as well as we can and hope for good reviews from most of them. Some guests just don’t seem to like giving good reviews, no matter what we do for them. Those are the unpleasant people who search for very small negative things to highlight in their reviews. Many of these are just cheapskates who pay maybe $15 to $17 per night for a great room but expect the standards of the Hilton or the Ritz. Let’s face it, people stay here because it’s cheap. They say all sorts of things but the main reason is that our rooms are cheap and great value. We sure are not the cheapest and don’t intend to be. The cheapest of rooms in Lisbon are often windowless stuffy boxes and attract people who infest the rooms with bedbugs and fleas etc. Many of Lisbon’s hostels and some hotels get infested with bedbugs.
By far the worst review we ever had came from a citizen of a huge and cold country in the west. A country that I really love. That person complained of filthy accommodation, my rudeness and mould growing on the bedroom walls here. This was a really amazing review because although the person had booked to stay here, he never actually showed up. That’s right, he never even stepped foot in my home. My hosting company realised this from our correspondence record and deleted the fake review. Of course that episode really left me deep in thought as to why he left that review. I think it was a conspiracy.
In spite of everything we are Superhosts with 92% five star reviews. I don’t know how I do it because I don’t have the patience of a saint
Germany, Belgium, UK, The Netherlands, Morocco, Algeria and Scandinavian countries send us consistently excellent guests but there were exceptions of course. We have even had guests from Iran, Ecuador and The Yemen, Maybe one day in the future we will even get guests from North Korea.